Unsure? Ask US Face To Face

POTENTIAL CHALLENGE

To share information with users about a product with expertise and range of services in a most effective way to increase productivity and sales.

SOLUTION

People can interact over the Smart TV with the AskUs application or direct from the website with live video chat to get instant help, advice and solutions face to face – without leaving your location.

SUMMARY

People are too busy to shop in store and don’t get the full experience clicking buttons ordering on the computer, but with live video chat the store, experts, products on demand come to you. You can interact over the Smart TV with the AskUs application or direct from the website. User can get more of a useful and reality based shopping experience. The application allows users to talk to a specialist as well as watch them display, explain and let you now anything you want about the product. This brings the high street experience to the house as you have the human interaction as well as the live visuals of the product.

BRAND BENEFITS

• Raising customer service quality.
• Money saving.
• Gain potential new customers from the helpful service.

USER BENEFITS

• Time saving.
• Convenient.
• Helpful assistance.